Shipping policy

Over Weight or Size items

Additional charges may apply  if items exceed the standard Australia Post size or weight conditions. 

We will advise you by email  prior to shipping of any such fee 

Shipping Restrictions 

An order cannot be split & sent to multiple addresses 

NOTE:  PO Box is not considered a shipping address unless pre-arranged by email

transitionWEAR reserves the right to refuse shipment to person(s) or locations we deem as being questionable or believed to be fraudulent 

Back Orders 

Customer Service will advise by email  if a product is now out of stock and has gone  onto back order

All Back Orders are kept for 90 days and should a supplier have issues or advise a date extension then you will be notified by an email from  Customer Service  

For products placed on Back Order within a multiple order then there is no additional shipping fee 

Any shipping fee is included in orignial multi purchase payment if applicable 

Any single order on an item purchase marked as Back Order or  Out of Stock does have the shipping cost applied 

INCORRECT SHIPMENT 

If this occurs please contact us. WE strive for all orders to be both timely and correct. Should your order not arrive after 10 working days please contact us for shipment tracing . Please note that transport carriers in Australia are experiencing large overloads due to the many COV19 issues . 

DAMAGED SHIPMENT 

In the unlikely event of receiving a damaged or crushed package, please photograph on your phone any damage prior to opening & signing for them. 

transitionWEAR has processes to ensure correct product and shipping occurs each time. Should the delivery be found to be damaged inside the packaging, then please contact us for prompt rectification 

Returns within 30 Days -see also REFUNDS

Please indicate in your communication wether you want to  change to the correct size, or receive  a voucher for another product. 

For any Return to be Authorised by Customer Service :

Need to supply purchasers name and your delivery address

Shipping Number & your date of purchase 

NOTE: Returns are only accepted for faulty product, sizing, description error 

All returns as per above need to be in original packaging & unused.

We do not accept returns that have been used or are a change of mind 

All returns are at the customers cost 

COD shipping is not accepted 

Warranty 

Any item that seem to have a manufacturing defect  must be returned to transitonWEAR in all of its original packaging and with your name, shipping numbers & delivery address.  

Do not return to the manufacturer .

Always return to transitionWEAR with proof of purchase & original packaging  

Customer Service will contact you by email with any questions and advise of outcomes as the claim progresses

If a Warranty claim is deemed applicable then your return standard rates postage will also be refunded